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Safety & Crisis Protocol

Last updated: June 2026

What ♡ is, and is not

♡ is an AI companion designed to offer warm, reflective conversation. ♡ is not a human, not a therapist, not a doctor, and not a substitute for professional mental health care, medical advice, or crisis support.

♡ is intended for users 18 years of age and older. ♡ may not be suitable for some minors.

How ♡ recognizes distress

♡ uses automated systems to recognize expressions of severe emotional distress, self-harm, or suicidal thoughts. This includes a tiered keyword screening system (in English and Filipino/Tagalog) and a separate AI safety classifier that runs in the background of every conversation.

When ♡ detects these signals, ♡ will continue to respond with warmth and care. ♡ does not stop the conversation or redirect you away. Pain deserves to be heard. At the same time, ♡ will gently surface crisis resources so you have access to trained humans who can be with you.

♡ does not provide content that encourages or instructs self-harm.

Crisis resources

Philippines

NCMH Crisis Hotline

1553 (toll-free landline) · 0917-899-8727 · 0966-351-4518

24/7, free, operated by DOH

HOPELINE PH

2919 (Globe/TM toll-free) · 0917-558-4673 · (02) 8804-4673

24/7, Natasha Goulbourn Foundation

United States

988 Suicide & Crisis Lifeline

Call or text 988 · chat at 988lifeline.org

24/7, free, English + Spanish

Anywhere else in the world

findahelpline.com

Verified crisis helplines in 170+ countries

If you are in immediate danger, please contact your local emergency services.

What we record

Your conversations with ♡ belong to you. When ♡'s safety system detects elevated distress, ♡ records only minimal metadata (the category of detection, a score, and a timestamp) to help us improve safety over time. ♡ does not record the contents of your conversation for safety logging.

♡ is built with love. Your heart is safe here.